About the job

We are looking for a Senior Business Analyst with an account-facing mindset to serve as a key bridge between clients and internal teams. This role goes beyond traditional BA work, you will own client relationships, proactively manage accounts, and drive end-to-end delivery of features and solutions from requirements through to go-live. If you thrive in both technical conversations and client-facing environments, this role is for you.

This role is based at our client's site in the Nonthaburi area, requiring 3-4 days WIO.

In this role, you will get to:

Account Management

• Serve as the primary point of contact for assigned client accounts, building and maintaining strong, long-term relationships
• Proactively engage clients to understand evolving business needs, surface opportunities, and manage expectations throughout the project and product lifecycle
• Lead regular client check-ins, status updates, and review meetings to ensure alignment and satisfaction
• Identify and escalate risks, issues, or change requests early, working with internal stakeholders to resolve them efficiently
• Support account growth by understanding client goals and connecting them with the right solutions

Business Analysis

• Lead requirement-gathering sessions with clients when new features or system enhancements are requested, ensuring needs are clearly captured, scoped, and prioritized
• Translate complex business requirements into detailed functional specifications, process flows, use cases, and solution proposals for the development team
• Act as the voice of the client internally, ensuring delivered solutions genuinely address business needs
• Participate in and contribute to projects following SDLC or Agile methodologies
• Plan, coordinate, and lead System Integration Testing (SIT) and User Acceptance Testing (UAT) with clients and internal QA teams
• Define test scenarios and acceptance criteria in collaboration with clients and technical teams
• Track, document, and manage defects and issues through to resolution during testing phases
• Ensure smooth project go-live by coordinating cutover activities, training, and post-launch support

You’ll be successful if you have:

• Bachelor's or Master's degree in Computer Science, Computer Engineering, Information Technology, Business Information Systems, or a related field
• At least 3–4 years of experience as a Business Analyst, Account Executive, or a combined role with a track record of managing client-facing delivery
• Hands-on experience leading UAT and SIT cycles, including test planning, defect tracking, and sign-off coordination
• Proven ability to gather, document, and manage requirements for software development or system implementation projects
• Solid understanding of SDLC and/or Agile methodologies
• Experience acting as a client or account contact, managing relationships, expectations, and communications independently
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication skill, able to translate between technical and non-technical stakeholders confidently
• Experience in retail, convenience store, or consumer-facing business environments is a strong plus
• Good communication skills in English and Thai Native
  
  
  

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